Refund policy

MUWA, we want you to feel confident and satisfied with every purchase. If you are not completely satisfied with an item, please contact us at hersdigitalbliss@gmail.com within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and returned in its original condition. All original packaging, labels, tags, accessories, manuals, and other included materials must be returned with the product.

Items showing signs of use, wear, washing, stains, odors, alteration, accidental damage, improper handling, or missing parts may not be accepted for return.

For hygiene and safety reasons, certain Beauty, personal-care, intimate-use, and wearable products may not be eligible for return once they have been opened, used, or removed from sealed packaging. This restriction does not apply if the product arrives damaged, defective, incomplete, or incorrect.

Gift cards, personalized or customized products, clearance items, final-sale products, opened personal-care items, and products with broken hygiene seals may not be eligible for return unless required by applicable law.

Before returning an item, you must contact us at hersdigitalbliss@gmail.com with your full name, order number, reason for the return, and clear photographs where necessary. Products returned without prior authorization may not be accepted.

Customers are generally responsible for return shipping costs unless the product received was damaged, defective, incomplete, or different from the item ordered. Original shipping charges are non-refundable unless otherwise required by applicable law.

Once a returned item has been received and inspected, we will notify you whether your return has been approved or rejected. MUWA reserves the right to refuse any return that does not meet the requirements of this policy.

Approved refunds will be issued to the original payment method. The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible. Include your order number, a clear description of the issue, and photographs or video of the product, packaging, and shipping label.

After reviewing the issue, we may provide an appropriate resolution, which may include a replacement, refund, store credit, or another reasonable solution depending on the circumstances.

Exchanges are subject to product availability. In some cases, the fastest way to receive a different item may be to return the eligible product and place a new order.

Orders that have already entered processing or been shipped may not be cancelled. Please contact us as soon as possible if you need to request an order cancellation or change, and we will make a reasonable effort to assist.

This Returns and Refund Policy may be updated periodically. Continued use of our website or services after an update means that you acknowledge the revised policy.

Questions regarding returns, refunds, exchanges, damaged products, or order issues may be sent to hersdigitalbliss@gmail.com.